ENGLISH
|
JAPANESE
|
CONNECT WITH US:
Home
About
Contact
Log in
*
Home
Press release
Jul 27, 2023 11:00 JST
Source:
Kincentric
Kincentric 2023 Research Reveals the Power of Consistency in Employee Experience
Employees are 5X more engaged when the work experience is consistent and cohesive across multiple elements. Yet only 42% of employees globally have a consistent experience. Therein lies a missed opportunity.
KUALA LUMPUR, Jul 27, 2023 - (ACN Newswire) - The latest research by Kincentric, a Spencer Stuart company focused on improving leadership impact by unlocking the power of people and teams, identifies a number of compelling business outcomes that can be achieved when organizations deliver a consistent and cohesive employee experience (EX) across the organization. The Global Employee Experience Trends 2023 Report reveals that employee engagement has plateaued over the last five years, and CEOs and CHROs must now shift their approach to EX if they want to accelerate business outcomes through their people.
The study, backed by extensive data from over nine million respondents across 2500 organizations, 162 countries and 62 industries, emphasizes the need for leaders to act on employee experience more holistically, with consistency of experience emerging as a key factor in driving business impact. In addition to consistency, which is achieved when multiple core experience elements create similar positive perceptions across employees, the report also outlines the importance of the alignment of EX to culture and business strategy, as well as endorsement by the C-suite. The data indicates that leading organizations are enjoying notable advantages in terms of employee engagement, retention, financial performance and customer satisfaction as a result of this groundbreaking new approach.
Key findings of the research include:
- Ratings of customer satisfaction and financial performance are over 2X higher when the work experience is consistent, yet almost one third (29%) of employees have a highly inconsistent experience, with significant negative impact on engagement and business outcomes.
- Employee engagement is 5.5X higher when EX is aligned to culture and strategy, yet only 36% of organizations have indicators that all three elements are truly aligned.
- Nearly half (49%) of employees feel their employers are failing to provide the employee experience they were promised.
- Senior leaders have 6X the impact on the consistency of EX compared to managers, demonstrating their critical role in bringing this to life.
In addition, Kincentric's 2023 report indicates employees have increased expectations regarding their day-to-day work experience, and while employees have expressed more positivity around things such as long-term career aspirations and virtual work arrangements, there has been a decline in measures around inspirational leadership, organizational values and support and connection.
According to Jeff Jolton, Managing Director of Research and Insights at Kincentric, leaders looking to drive exceptional business results should focus on the transformative power of a consistent and cohesive EX, instead of solely measuring employee engagement as an outcome. "Organizations must take a fresh, holistic and highly intentional approach to drive greater consistency in their EX - which is not about providing the same experience for everyone, but instead, striving to ensure employees have the same positive perception of the work experience." Jolton says. "The reality is that the majority of organizations globally are not providing the level of consistency required to translate EX into critical business outcomes and are missing a huge opportunity to unlock the full potential of their people and create competitive advantage."
Click HERE to learn more or to review the study highlights and full research report.
https://www.kincentric.com/insights/global-employee-experience-trends-2023
About Kincentric
Kincentric, a Spencer Stuart company, helps organizations unlock the power of people and teams to ignite change and drive better business results. With decades of experience and specialist expertise in areas such as culture, employee engagement, leadership assessment and development, HR and talent advisory, and diversity, equity and inclusion, we use data-driven insights to architect solutions that add value, enhance agility and increase organizational effectiveness. For more information, visit kincentric.com.
Source: Kincentric
Sectors: HR
Copyright ©2024 ACN Newswire. All rights reserved. A division of Asia Corporate News Network.
Latest Release
DENSO to Build a New Plant at the Zenmyo Plant
Sep 09, 2024 17:15 JST
TANAKA Precious Metals Announces Executive Appointments
Sep 07, 2024 03:00 JST
Panasonic Energy and Mazda to Begin Preparation for Supply of Automotive Lithium-ion Batteries
Sep 06, 2024 16:34 JST
Toyota's Next-Generation BEV Battery Development and Production Plan Certified by METI
Sep 06, 2024 15:10 JST
Toyota Motor Corporation and BMW Group Strengthen Collaboration Towards the Advancement of a Hydrogen Society
Sep 06, 2024 09:26 JST
DENSO Fukushima Launches Production of Inverters
Sep 05, 2024 17:41 JST
Eisai Accelerates Progress in Oncology Research with New Data at ESMO Congress 2024
Sep 05, 2024 16:59 JST
Launch of IOWN Network Solution for 400Gbps High-Speed Inter-Data Center Connections that Reduces Construction and Operation Costs by 50%, and power consumption by 40%
Sep 05, 2024 11:58 JST
Fujitsu and MoBagel revolutionize business processes through accelerated AI prediction
Sep 05, 2024 10:40 JST
Hitachi Develops a Model of BuilMirai Building IoT Solution for Small and Medium-Sized Buildings to Strengthen Green & Smart Building Business
Sep 04, 2024 12:22 JST
Seven Companies Announce to Conduct Engineering Design Work for Japanese Advanced CCS (Carbon Capture and Storage) Project
Sep 04, 2024 11:46 JST
MHI and Mitsubishi Logisnext to Display "SigmaSynX" Products Enabling Autonomous and Intelligent Warehouse Logistics
Sep 04, 2024 09:48 JST
Cisgenics Brings Next-Generation Irrigation Technology to Australia
Sep 03, 2024 13:29 JST
NEC Launches new system using Biometric Authentication Technology
Sep 03, 2024 10:38 JST
Terrific Texas fight back from TOYOTA GAZOO Racing
Sep 02, 2024 17:09 JST
Eisai Announces Status Relating to Acquisition of Own Shares
Sep 02, 2024 15:12 JST
TANAKA Memorial Foundation to Offer Precious Metals Research Grants of Up to 10 Million Yen (from a Grant Pool of 20 Million Yen)
Sep 02, 2024 11:00 JST
Fujitsu establishes Open All-Photonics Network Lab in Europe to promote global expansion of innovative network infrastructure
Aug 30, 2024 18:15 JST
JCB and Permata Launch the Permata JCB Ultimate Card
Aug 30, 2024 17:00 JST
JCB and BINDO Launch World's First Metal JCB Card
Aug 30, 2024 17:00 JST
More Latest Release >>
Related Release
New Research from Kincentric Redefines Inclusion and Suggests Leaders Are Responsible for Creating a Culture of Inclusion in the Workplace
June 12 2023 19:00 JST
Kincentric Malaysia's Best Employers demonstrate Organizational Agility and Commitment to Attract and Retain Talent
February 17 2023 11:00 JST
DBS, Olam International and Marriott Vacations Club share top honours as Kincentric Best Employers in Indonesia for 2021
February 10 2022 10:27 JST
Hong Kong 2021 Kincentric Best Employers DBS, Hilti Demonstrate Exceptionally High Levels of Agile Leadership and Employee Engagement
December 17 2021 12:00 JST
Organisational Agility, Leadership Transformation, Employee Engagement help DBS, Olam International to be Kincentric Regional Best Employers 2021 in APAC
December 14 2021 10:00 JST
DBS, Woh Hup named Kincentric Best Employers in Singapore for 2021
December 10 2021 11:00 JST
More Press release >>