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Meralco Streamlines Service Delivery Using Panasonic Toughpad(TM)
Leading electric distribution utility company in the Philippines is first in the Asia Pacific region to deploy world's first fully ruggedized tablet to enhance customer service
MANILA, Jun 19, 2013 - (ACN Newswire) - Panasonic Toughbook, an industry leader in rugged, reliable handheld and tablet computers since 1996, today announced that Manila Electric Company (Meralco) is the first in the Asia Pacific region to utilize the Panasonic Toughpad(TM) as a computing solution to boost service delivery within its franchise area. Meralco currently services 5.2 million residential, commercial, and industrial customers in Luzon.
"We are committed to delivering adequate, reliable and affordable electric service to our customers by constantly studying and pursuing the use of new technological innovations to enhance service and create value for our customers, our community and our country," said Mr. Marthyn Cuan, Meralco's Vice President and Chief Information Officer. The Panasonic Toughpad(TM) is aligned with our mobility solution for the field personnel. This will enable us to ensure service delivery no matter what the environment conditions are, 24/7, all year round."
Ensuring network reliability and service quality is critical to Meralco which services the country's centre of commerce and industry, as well as the hub of government services and infrastructure. To date, 60% of the total manufacturing output is generated within its franchise area.
With its field personnel constantly on the go and covering multitude of electrical circuits across cities, the Panasonic Toughpad(TM) offers them the durability needed to withstand harsh weather and extreme conditions; and the mobile 3G connection to access and transmit information -- facilitating collaboration among team members regardless of location. This increases the efficiency in remedial response to ensure that any down-time of service is minimized.
"We are proud to be part of Meralco's mobility project and its efforts to develop a future-ready energy company for the Philippines through its use of technology to drive operational efficiency and reliability. The deployment of the Panasonic Toughpad(TM) by an industry leader like Meralco shows the reliability and trust that companies and governments all around the world have in the Panasonic Toughbook computing devices," said Mr. Satoshi Mizobata, Director, Toughbook Asia Pacific Group, Panasonic Systems Asia Pacific. "Our Toughpad(TM) with its world-class connectivity, performance, portability and unrivalled durability will ensure that harsh working conditions in these industries are no longer a barrier to productivity."
About The Manila Electric Company
Meralco (PSE: MER) is listed in the Philippines' top five corporations and cited among Asia's finest. It is the country's largest electric power distribution company with a franchise area covering 9,337 sq. km., serving over 5 million residential, commercial and industrial customers in 34 cities and 77 municipalities. It is within Meralco's service area where almost half of the country's Gross Domestic Product (GDP) is generated.
Meralco celebrated its 110 year in service in 2013 and continues forward to become the total energy solutions provider of choice. More information about Meralco can be found at http://www.meralco.com.ph/. For the latest news, log on to http://www.meralco.com.ph/company/page-about-news.html.
About Panasonic Systems Asia Pacific
Panasonic Systems Asia Pacific (PSY) is a business division of Panasonic Asia Pacific Pte Ltd; Regional HQ for the Asia Pacific region for Matsushita Electric Industrial Co., Ltd. Matsushita Electric is one of the only manufacturers today that directly controls the process of design, manufacture and quality assurance of its notebook PCs. Many key components, including LCD panels, Lithium Ion batteries, DVD and CDROM drives, and board-level electronics are the products of its divisions. The products, people and business of Panasonic Systems Asia Pacific are entirely dedicated to the needs of the professional user, including Fortune 1000 business and government professionals. Panasonic also supplies ruggedized computing solutions for military and heavy industry usage in Asia Pacific. For more information, please visit http://www.panasonic.com.sg/ and http://www.panasonic.com.ph/.
For more information:
The Manila Electric Company (Meralco): www.meralco.com.ph
The Panasonic Toughpad: www.panasonictoughbook.asia
For more information, please contact:
Gladys Wong
Marketing Executive
Panasonic Systems Asia Pacific
Toughbook Asia Group (TAG)
DID: +65 6277 7253
HP: +65 9457 7441
Email: gladys.wong@sg.panasonic.com
Gabriel Tan
Senior Account Executive
Ogilvy Public Relations
DID: +65 6213 6956
HP: +65 9644 2445
Email: gabriel.tan@ogilvy.com
Source: Panasonic Systems Asia Pacific
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